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Privacy Policy
Effective Date: 10/07/2024
This GDPR/DPA (General Data Protection Regulation/Data Protection Act) Policy outlines the privacy practices and data protection measures implemented by KSmart Solutions, ("the company") to protect the personal information of its website visitors, members, and users ("users," "you," or "your").
The policy explains how we collect, use, store, and disclose personal data, as well as your rights and choices concerning your information
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Financial transaction information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Website and app user journey information
We collect or use the following information for research or archiving purposes:
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We also collect or use the following information to comply with legal requirements:
- Biometric information (where/if used/needed to identify someone)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- Publicly available sources
- Third parties:
- Companies Registries
- Cookies
How long we keep information
For the duration of contract/engagement +3 months after end of contract or engagement
Who we share information with [Only if required by law or to provide a service]
- Regulatory, LE, government types
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
Relevant regulatory authorities
- External auditors or inspectors
- Professional consultants
- Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data.
- Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
- You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Google Analytics Terms and Conditions can be found here
Terms of Service | Google Analytics – Google
Further policies and notes related to privacy and data protection can be found here
User-provided-data collection for User-ID Policy - Analytics Help (google.com)
How to complain
- If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
- If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
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