KSmart Solutions
Customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
T:+443302232660
E: enquiries@ksmart.solutions
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Financial transaction information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Website and app user journey information
We collect or use the following information for research or archiving purposes:
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We also collect or use the following information to comply with legal requirements:
- Biometric information (where/if used/needed to identify someone)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
- Publicly available sources
- Third parties:
- Companies Registries
- Cookies
How long we keep information
For the duration of contract/engagement +3 months after end of contract or engagement
Who we share information with [Only if required by law or to provide a service]
- Other organisations
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
Relevant regulatory authorities
- External auditors or inspectors
- Professional consultants
- Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal data.
- Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
- You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Google Analytics Terms and Conditions can be found here
Terms of Service | Google Analytics – Google
Further policies and notes related to privacy and data protection can be found here
User-provided-data collection for User-ID Policy - Analytics Help (google.com)
How to complain
- If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
- If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint